Terms of service
OVERVIEW
This website is operated by mrfluffyfriend.com. Throughout the site, the terms "we", "us" and "our" refer to MrFluffyFriend. provides this website, including all information, tools and services available from this site, to you, the user, provided that you accept all of the terms, conditions, policies and notices set forth herein. By visiting our site and / or purchasing anything from us, you participate in our "Service" and agree to be bound by the following terms ("Terms of Service", "Terms of Service", "Terms of Service "), including those additional terms and policies referenced herein and / or available through a hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, sellers, customers, merchants and / or contributors to the content. Please read these Terms of Service carefully before visiting or using our website. By accessing or using any part of the site, you agree to be bound by these terms of use. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools added to the current store are also subject to the Terms of Service. You can view the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our website. It is your responsibility to regularly check this page for changes. Your continued use of or access to the website after posting any changes means that you accept those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE CONDITIONS
By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and that you have given us your consent to one of your to allow dependent children to use this site.You may not use our products for illegal or unauthorized purposes, nor, when using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not send worms or viruses or codes of a destructive nature.A breach or violation of any of the Terms will result in an immediate termination of your Services.
PART 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.You understand that your content (excluding credit card information) can be transferred unencrypted and that it involves (a) transfers over different networks; and (b) changes to meet and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.You agree not to reproduce, duplicate, copy, sell any part of the Service, use of the Service, use of the Service or access to the Service or any contact on the website through which the Service is provided , resell or exploit without our express written permission.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND UPDATE OF THE INFORMATION
We are not responsible if the information on this site is not accurate, complete or current. The material on this site is for general information only and may not be used or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more current sources of information. Any confidence in the material on this site is at your own risk.This site may contain certain historical information. Historical information is necessarily not current and is provided for reference only. We reserve the right to change the content of this site at any time, but we are under no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - CHANGES TO THE SERVICE AND PRICES
The prices of our products are subject to change without notice.We reserve the right to change or terminate the Service (or any part or content thereof) at any time without prior notice.We are not liable to you or a third party for any change, price change, suspension or termination of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may only be available online through the website. These products or services may have limited quantities and can only be returned or exchanged according to our return policy. We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the display of your computer monitor of any color will be accurate.We reserve the right, but not the obligation, to limit the sale of our products or services to any person, geographic area, or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services we offer. All descriptions of products or product prices are subject to change at any time without prior notice, at our sole discretion. We reserve the right to terminate any product at any time. Any offer for a product or service on this site is void if prohibited.We do not guarantee that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ARTICLE 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and / or orders using the same billing and / or shipping address. In the event that we change or cancel an order, we may try to notify you by contacting the email address and / or billing address / phone number provided when the order was made. We reserve the right to restrict or prohibit orders that, in our sole discretion, appear to have been placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to immediately update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary. For more information, see our return policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we have no control or input or over which we have no control or control.You acknowledge and agree that we grant access to such tools "as is" and "as available" without any warranty, representation or terms of any kind and without any approval. We have no liability arising from or related to your use of optional third party tools.Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are aware of and approve the terms and conditions under which the tools are offered by the relevant third-party supplier (s).We may also offer new services and / or features through the website in the future (including the release of new tools and resources). Such new features and / or services are also subject to these terms and conditions.
ARTICLE 8 - LINKS FROM THIRD PARTIES
Certain content, products and services available through our Service may contain third party material. Third party links on this site may redirect you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we guarantee and will have no liability or responsibility for third party materials or websites, or for other third party materials, products or services. We are not liable for any damage or damage related to the purchase or use of goods, services, resources, content or other transactions in connection with third party websites. Please read and understand third party policies and practices carefully before entering into a transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.
ARTICLE 9 - COMMENTS, FEEDBACK AND OTHER USER COMMENTS
If, at our request, you send certain specific submissions (for example, competition submissions) or without our request, send us creative ideas, suggestions, proposals, plans or other material, whether online, by email, by post or otherwise (collectively referred to as "comments"), you agree that we may edit, copy, publish, distribute, translate and otherwise use in any medium, at any time, without limitation, any comments you submit to us. We are and will not be under any obligation (1) to maintain any comments in confidence; (2) to pay a fee for any comments; or (3) to respond to any comments. We may, but have no obligation to check, edit, or remove any content that we, in our sole discretion, are illegal, offensive, threatening, defamatory, defamatory, pornographic, obscene, or otherwise objectionable, or that are the intellectual property of a party or these Terms of Service violates.You agree that your comments do not infringe any third party right, including copyright, trademark, privacy, personality, or other personal or property rights. You further agree that your comments will not contain any defamatory or otherwise illegal, offensive or obscene material, nor any computer virus or other malware that may affect the operation of the Service or any related website in any way. You should not use a false email address, impersonate anyone other than yourself, or mislead us or third parties regarding the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and accept no liability for comments posted by you or a third party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
ARTICLE 11 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if information in the Service or any related website is inaccurate at any time without notice (including after you submitted your order).We make no commitment to update, change, or clarify information in the Service or on any related website, including, but not limited to, pricing information, unless required by law. No specified update or refresh date may be used in the Service or on a related website to indicate that all information in the Service or on a related website has been changed or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any illegal purpose; (b) to encourage others to perform or participate in unlawful acts; (c) to violate any international, federal, state, or national regulation, rules, laws, or local ordinances; (d) to infringe or infringe on our intellectual property rights or the intellectual property rights of others; (e) harassment, abuse, insult, harm, slander, slander, slander, belittle, intimidate or discriminate based on sex, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) submitting incorrect or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will or may affect the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track personal information from others; (i) to collect or trace spam, phish, pharm, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to disrupt or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
ARTICLE 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. We do not guarantee that the results that can be obtained from the use of the service are accurate or reliable. You agree that from time to time we may delete the service indefinitely or cancel the service at any time without informing you. You expressly agree that your use of the service, or the inability to use the service, is at your own risk. The service and all products and services provided to you through the service are provided (unless expressly stated by us) "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind therefore, express or implied, including all implied warranties or conditions of merchantability, merchantability, negotiable quality, fitness for a particular purpose, durability, title and non-infringement. Under no circumstances will MrFluffyFriend, our directors, officers, employees, affiliates, agents, contractors, trainees, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, incidental, punitive, special or consequential damages of any kind, including, but not limited to, lost profits, lost earnings, lost savings, loss of data, replacement costs, or any similar damages, whether based on a contract, tort (with including negligence), strict or otherwise, arising out of your use of any of the services or products that you have purchased through the service, or for any other claim in any way related to your use of the service or a product, with including, but not limited to, errors or omissions in the content, or any loss or damage of any kind resulting from the use of the The service or any content (or product) posted, sent or otherwise made available through the service, even if you have been notified of the possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages in such states or jurisdictions, our liability in such states or jurisdictions will be limited to the maximum extent permitted by law.
ARTICLE 14 - COMPENSATION
You agree to mrfluffyfriend.com and indemnify our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, charged by third parties is filed as a result of or arising from your breach of these Terms of Service or the documents they incorporated by reference into their documents, or your breach of any law or the rights of a third party.
ARTICLE 15 - SEVERABILITY
In the event that any provision of these Terms of Service is found to be illegal, void, or unenforceable, such provision will nevertheless be enforceable to the extent permitted by applicable law and the unenforceable portion will be deemed separate from these Terms of Service. such a determination does not affect the validity and enforceability of the other provisions.
ARTICLE 16 - TERMINATION
The obligations and liabilities of the parties entered into before the termination date will continue to exist for all purposes after the termination of this agreement.These Terms of Service are effective unless and until terminated by you or us. You can terminate these Terms of Service at any time by informing us that you no longer wish to use our services, or if you stop using our site.If, in our sole discretion, you fail, or suspect that you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to and with the date of termination; and / or accordingly you may refuse access to our services (or any part thereof).
ARTICLE 17 - ENTIRE AGREEMENT
Failure to exercise or enforce any right or provision of these Terms of Service does not imply that we waive any such right or provision.These Terms of Service and any policies or operational rules posted by us on this site or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all prior or contemporaneous agreements, communications and proposals, verbally or in writing, between you and us (including, but not limited to, any previous versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service will not be interpreted against the author of these Terms of Service.
ARTICLE 18 - APPLICABLE LAW
These Terms of Service and any separate agreements under which we provide Services to you shall be governed by and construed in accordance with the laws of the State of New York, United States.
ARTICLE 19 - AMENDMENTS TO THE TERMS OF SERVICE
You can view the most current version of the Terms of Service at any time on this page.We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to regularly check our website for changes. Your continued use of or access to our website or the Service after posting any changes to these Terms of Service constitutes acceptance of those changes.
ARTICLE 20 - TERMS OF USE OF PRODUCTS
In addition to ARTICLE 13 - This website is not a substitute for professional medical advice, but we recommend that you consult your physician before purchasing the listed products. mrfluffyfriend.com is not authorized and is unable to provide answers to your medical questions. This website does not replace medical professional sources. mrfluffyfriend.com does not represent itself as a physician / physician and this is not implied. By placing an order through info@mrfluffyfriend.com, you accept all risks associated with the product. You agree that mrfluffyfriend.com cannot be held responsible for unexpected results or complications that may arise as a result of the product. We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the color reproduction of your computer screen will be accurate. We reserve the right, but not the obligation, to limit the sale of our products to any person, geographic region or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products we offer. All descriptions of products or product prices are subject to change at any time and without notice in our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product on this site is void where prohibited. We do not guarantee that the quality of products, information, or other materials you have purchased or obtained meet your expectations or that any errors in the Service will be corrected.
ARTICLE 21 - CUSTOMS AND IMPORT DUTIES
The price, with the exception of customs clearance costs and import VAT. These additional costs will be at the expense and risk of the customer. The postal and/or courier service will make use of the special arrangement for postal and courier services with regard to imports. This arrangement applies if the goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (whether or not together with the customs clearance costs charged) from the recipient of the goods;
Pursuant to Article 5, first paragraph, of the Turnover Tax Act 1968, the place of delivery takes place in the country where the transport commences. In the present case, this delivery takes place outside the EU. Following this, the postal or courier service will collect import VAT or customs clearance costs from the customer. Therefore, no VAT will be charged by the entrepreneur.
ARTICLE 22 - SHIPPING COSTS
When you place an order, MrFluffyFriend™ will do his utmost to deliver the order as soon as possible and in good condition. Should you refuse the package upon receipt, MrFluffyFriend™ has the right to charge the shipping costs to you. This will only happen in exceptional cases. You agree to this when placing an order on the website.
ARTICLE 23 - CHARGEBACKS AND REFUNDS
If the purchaser obtains a chargeback or is otherwise able to obtain a refund of the purchase price, while in the meantime the product arrives and is kept, the company reserves the right to charge for the full amount of such item including any additional fees. Should MrFluffyFriend™ deem it necessary to engage the services of a debt-collection agency, it is entitled to charge the debt-collection agency fees in addition to the above-mentioned fees. As part of our global operations, all returns must be sent to our designated returns warehouse and returns sent to any other address may not be accepted. For customers located in the United States, returns should be sent to one of our U.S. returns warehouses: 3100 S Hamner, BLDG 3, Ontario, CA 91761, United States; 1380 Jacobsburg Road, Wind Gap, PA 18091, United States; or 9282 Baythorne Drive, Houston, TX 77041, United States. Returns can also be sent to our EU returns warehouse: MrFluffyFriend, Balance (BAL), Haselstr. 23, 56235 Ransbach-Baumbach, Deutschland. For customers located outside the United States, returns should be sent to our international returns warehouse: 4th Floor, Building 4, No. 58, Baiye Road, Liaobu Town, Dongguan, Guangdong 315100, China. All returns must be initiated through our customer service team, who will provide the correct return address and confirm the official return process.
ARTICLE 24 - CONTACT INFORMATION
Questions about the general terms and conditions can be sent to the following address: info@mrfluffyfriend.com.
Business name: MrFluffyFriend LLC
Business adress: 400 Rella Blvd, Ste, 207-298, Montebello, NY 10901, United States
Please note: This address is not the return address. Returns to this address will not be processed. Please refer to our return policy for further details.
E-Mail: info@mrfluffyfriend.com
Responsible for content and editing: Bob Schneider
ARTICLE 25 - INTELLECTUAL PROPERTY RIGHTS
In case you provide any materials to Mr Fluffy Friend, including, but not limited to photographs which you provide to Mr Fluffy Friend when you participate in a (promotional) contest (hereinafter to be referred to as: the ‘Materials’), the following provisions apply.
By providing Materials to Mr Fluffy Friend, you hereby grant to Mr Fluffy Friend a non-exclusive, worldwide and royalty-free license for an indefinite period, to use the Materials and any intellectual property rights vested therein, including, but not limited to, copyrights, for commercial purposes, including but not limited to, marketing, promotional and informational purposes, both online and offline, including the publication of the Materials on Mr Fluffy Friend’s websites. ‘Use’ includes, but is not limited to, the reproduction, communication, demonstration, making available for public display, storage and distribution of the Materials. Mr Fluffy Friend hereby accepts the aforementioned license.
Insofar as legally possible, you undertake to refrain from invoking any moral rights you may have regarding the Materials against Mr Fluffy Friend.
You represent and warrant that any Materials provided by you to Mr Fluffy Friend are not illegal and do not depict or incite hatred, defame, abuse, harass, stalk or threaten a specific person or social group and do not incite violence or conflicts. In addition, you represent and warrant that the Materials do not infringe any person’s rights to privacy.
You represent and warrant that you have the right to grant the license stated in this provision to Mr Fluffy Friend.
You represent and warrant that the Materials do not infringe any rights, including intellectual property rights, of third parties. You indemnify Mr Fluffy Friend against any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by a third party, including but not limited to claims or demands regarding the infringement of intellectual property rights.
ARTICLE 26 - PERSONALIZED PRODUCT(S)
When you place an order on our website, MrFluffyFriend™ will endeavour to deliver the product(s) ordered in the best possible condition. MrFluffyFriend™ also offers personalised product(s). These customised products are unique and tailored to your specific needs. Therefore, we cannot accept returns or refunds for such products unless they are defective. You agree to this when you place an order on our website that contains one or more personalised products.
ARTICLE 27 - GIFT CARDS
- MrFluffyFriend Gift Cards are digital vouchers delivered via email with a unique code.
- Gift Cards can only be redeemed on this website (mrfluffyfriend.com) and are not valid on any other regional store. They are non-transferable and not for resale.
- Gift Cards function as a standard payment method. If the order total exceeds the available balance, the remaining amount must be paid using another accepted payment method.
- Any unused balance will remain available on the card and can be used for future purchases.
- Gift Cards cannot be exchanged for cash and are non-refundable.
- If items paid (fully or partially) with a Gift Card are returned, the refunded amount will be credited back to the original Gift Card balance.
- Gift Cards do not expire.
- Customers are responsible for keeping their gift card code secure. Lost, stolen, or misused cards will not be replaced.
- By purchasing or using a Gift Card, you agree to these terms.